Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Path: utzoo!mnetor!uunet!husc6!ut-sally!ut-ngp!kraut
From: kraut@ut-ngp.UUCP (Werner Uhrig)
Newsgroups: comp.sys.mac
Subject: Re: Questions about LQ Printer and MAC II
Message-ID: <6842@ut-ngp.UUCP>
Date: Sat, 14-Nov-87 07:20:47 EST
Article-I.D.: ut-ngp.6842
Posted: Sat Nov 14 07:20:47 1987
Date-Received: Mon, 16-Nov-87 03:59:36 EST
References: <1918@uwmacc.UUCP> <4860002@hpiacla.HP.COM>
Organization: UTexas Computation Center, Austin, Texas
Lines: 52
Summary: there must be more to this story ....

In article <4860002@hpiacla.HP.COM>, steve@hpiacla.HP.COM (Steve Witten) writes:
> I bought PrintWorks for my HP ThinkJet.  After waiting FOUR MONTHS to get the
> correct drivers, they didn't work worth a shit.  Some of the numerous
> problems:

 	<deleted to save space, go back to read the original article>

> When I called SoftStyle to complain about it, I was told that I must be doing
> something wrong and that all the stuff I was complaining about was tested and
> worked fine.  Not a terribly polite attitude at all...

	Well, I know nothing about product, company, or people involved here,
	but something strikes me funny here:

	if SoftStyle is right and it works for them, then I don't see why
	their attitude should be called "impolite"?  Not knowing anything
	more about how the actual conversation went and if any party was
	causing it to deteriorate into a shouting match, I'll assume that it
	stayed polite in tone and that just the outcome of the conversation
	was dissatisfying to Steve (i.e. they did not (or could not) figure
	out what the problem was that prevented Steve from getting the
	desired utility out of the program.

	Sounds to me the exact situation where the dealer should have been
	requested to figure the product out and make it work, and if he could
	not, one should (maybe impolitely) question him why he was selling
	products he did not know and could not support .......

Now, personally, I am not interested in the particular products in question
here (PrintWorks and HP-Thinkjet) and could not care less about the answers
to the questions raised, but if I was interested in finding the answer, I would
post an article in which I'd describe my hardware and software configuration
well, narrate the attempted installation of PrintWorks and how it failed to
deliver what was promised in SoftStyle's advertising or manual ....

... and I think it is only reasonable that an attempt be made first to install
such a product into a "vanilla" system (i.e. basic hardware and software only)
before griping to the net about it ....

well, Steve probably did all that, and SoftWorks probably simply could not
afford to spend a lot of time to debug an obscure problem over the phone
(perhaps they are a very small company, barely making it??!!),
and the dealer tried his best and failed to come up with the answers ....

...sometimes things just simply don't work out in such cases .....  ((-:

		Cheers,  (well find a reason for it)	---Werner

			"I'm glad I made it through another Friday, the 13th"

-- 
kraut@ngp.utexas.edu