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From: mead@TUT.CC.ROCHESTER.EDU
Newsgroups: comp.sys.proteon
Subject: Customer Support at Proteon
Message-ID: <8711041228.29230@tut.cc.rochester.edu>
Date: Wed, 4-Nov-87 08:08:19 EST
Article-I.D.: tut.8711041228.29230
Posted: Wed Nov  4 08:08:19 1987
Date-Received: Sat, 7-Nov-87 10:21:45 EST
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I would like to take this opportunity to thank Mike Curtis and Jim O'Reardon
for an excellant job of customer support on the p4200.

I have had to call Proteon numerous times [I guess that doesn't say to much for
me :)] and have always been dealt with promptly. Even at times where they
were busy on the phone, they would return my phone calls promptly. 

Mike and Jim have also treated me very courteously every time that I have
called. They both have also been encouraging for call backs with any other
problems.

Finally, it is also very nice to be able to call a customer support
organization and have the technical reps. be able to answer just about
(in my case all) any question that you can throw at them. This as opposed to
the rep who has to go "talk to someone else". Mike and Jim really appear to 
know the p4200 and again I just wanted to publicly thank them.


		Thanks,
		Ted (mead@tut.cc.rochester.edu)