Xref: utzoo comp.lang.c:6022 comp.sys.ibm.pc:10169
Path: utzoo!utgpu!water!watmath!codas!karthur
From: karthur@codas.att.com (Kurt_R_Arthur)
Newsgroups: comp.lang.c,comp.sys.ibm.pc
Subject: Re: Free Turbo C upgrade clarification
Message-ID: <1484@codas.att.com>
Date: 6 Jan 88 19:50:34 GMT
References: <4549@teddy.UUCP>
Organization: AT&T, Altamonte Springs, FL
Lines: 70

In article <4549@teddy.UUCP> jpn@teddy.UUCP (John P. Nelson) writes:
> Xref: codas comp.lang.c:5892 comp.sys.ibm.pc:11283
> 
>>The original question (not posted by me) was:
>>	what is the current release of Borland's Turbo C?
>>
>>The originator stated he had received Turbo 1.0 as a Christmas present and had
>>heard rumors 1.5 was shipping.
> 
> Just to set the record straight, Turbo C 1.5 is indeed shipping, but
> is NOT a free upgrade :-(   There have been advertisements in most
> computer magazines, and the upgrade costs $33.50 + $5.00 S&H.
> 
> You can call a toll-free number: (800) 543-7543:  They require the
> serial number on the master disk, and credit card.  Or you can use
> mail order, using the coupon in the ad.  The ad also says that the
> offer expires June 30, 1988.


To all (and I hope I explain it right THIS TIME!):

1.  I _KNOW_ TC has an upgrade fee.
       ^^^^

2.  The original poster said he had received TC 1.0 as a Christmas present
    (ie, less than 30 days ago).

3.  Borland has a 30-day money-back guarantee.

4.  Logic dictates Borland should give the original poster a free upgrade
    for 1.5 when he ships back his 1.0 package.  My logic is as follows:
	
	Per item (2) above, the original owner has NOT owned the
	package past it's non-returnable date.

	Per item (3) above, Borland will refund his money if the 
	poster requests it.

 	If Borland refuses the free upgrade, the original poster should:

		1. Return his package for a refund.

		2. Buy a new compiler (not necessarily Borland's).

	Borland does not want the poster to buy a competitor's compiler
	with the money they have returned to him, so they should make it
	easy for him to do business with them by eliminating the riga-
	marole outlined above and just GIVE HIM A FREE UPGRADE WHEN 
	THEY RECEIVE HIS OLD ONE.

	In either case, for a NET outlay of $0.00 (nothing) the user will
	get a version of a compiler that is current.

5. The items outlined above only apply under the following conditions:

	1. The compiler has a money-back guarantee.

	2. The owner of the compiler purchased an old version while the
	   new version is shipping.

	3. The owner has not exceeded the money-back guarantee time period.

I must conclude based on the positions stated above that in a very narrowly
defined instance it is possible to receive a free upgrade to Turbo C, either
directly or through the return compiler-get money-buy another compiler cycle.

Sorry if I sound aggravated, I just thought I had explained this well before.

Kurt Arthur
Software Services of Florida, Inc.