Path: utzoo!mnetor!uunet!umix!husc6!uwvax!umn-d-ub!umn-cs!ems!nis!sialis!rjg
From: rjg@sialis.mn.org (Robert J. Granvin)
Newsgroups: comp.sys.att
Subject: Re: Query about the quality of UNIX/PCs and 3b1's (really 3b1 unix)
Message-ID: <75@sialis.mn.org>
Date: 3 Jan 88 18:42:46 GMT
References: <9691@shemp.UCLA.EDU> <18017@clyde.ATT.COM> <997@bakerst.UUCP> <2208@crash.cts.com> <125@axcess.UUCP> <655@pttesac.UUCP>
Reply-To: rjg@sialis.mn.org (Robert J. Granvin)
Organization: The Board of Irresponsible People
Lines: 56

>>I've had no problems with reliability.  I *do* have a problem with the sorry
>>excuse for UUCP and *no* way to change it (are you listening, AT&T?  You could
>>at least consider *selling* *binaries*, since everyone knows you have them!).
>
>Well, I'm finally going to say it: I *do* have problems with 3B1
>reliability!
>
> [Maintenance horror story deleted :-)]

Oh, but be very very very happy that you _are_ getting service.  I'm
currently in a battle with AT&T service for a wide variety of
servicing problems.  As it turns out, they seems to have "lost" or
never recorded several Hotline calls.  Now they tell me that my
machine is out of warranty, and I have to pay for the repairs.  (A
tech wants to replace my mother board.  $2,000.  I refuse to pay that
for something I reported in the first month of operation, and reported
several times since.  Unfortunately, the mother board may not be the
final problem.  Mine may be related to the Power Supply as well.  And
I won't even mention the disk whining as has been previously
mentioned.. :-)

My only guess is that it the Hotline techs did not record the
problems because there was no 'physical resolution'.  Every item that
I have reported and physically received something because of it, has
been recorded, but everything else is missing.  Strange, now, isn't
it?

My personal suggestion is that if you try to resolve something through
the Hotline, record the Ticket number, record the Tech's name, and all
questions and resolutions.  Even so, this may not help.  The Hotline
will not respond a warranty call to an out of warranty machine unless
_they_ have recorded the problem in their database during the warranty
period.  So you should at least ask and make sure about that too.
(Unless you are willing to pay for it, of course...)

Maybe I'm just having bad luck.  :-)

In any case, I have to say that I'm pleased with the machine, and
normally pleased with the Hotline, and thrilled with the service once
I get it.  However, this last little blast is going to go on for quite
some while I can feel...  Sigh.

(P.S.  For those AT&T folx that I've chatted with via email and other
sources, you are no way included in this.  Thank you for all your help
and comments!  I'm looking forward to more ... :-)

If anyone out there has any comments or followup regarding this
specifically, I'd much prefer an email response.  If there is enough
of an interest, I'd of course post a followup.  I don't want to be
accused of being the cause of starting comp.sys.att.hotline! :-)

-- 
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