Path: utzoo!utgpu!water!watmath!clyde!rutgers!iuvax!pur-ee!uiucdcs!uiucdcsp!gillies
From: gillies@uiucdcsp.cs.uiuc.edu
Newsgroups: comp.sys.mac
Subject: Re: Mail Order Delight (Programs +)
Message-ID: <76000093@uiucdcsp>
Date: 4 Jan 88 02:42:00 GMT
References: <12083@oliveb.olivetti.com>
Lines: 39
Nf-ID: #R:oliveb.olivetti.com:12083:uiucdcsp:76000093:000:1739
Nf-From: uiucdcsp.cs.uiuc.edu!gillies    Jan  3 20:42:00 1988


O.k., before you gush mounds of praise on Programs+, I have to repeat
my gripe: I had the worst experience with Programs+ I've ever had
ANYWHERE ANYTIME IN MY ENTIRE LIFE!

1.  The lady on the phone took down the wrong address.  Luckily they
called back and my mom corrected it.

2.  I waited two weeks, called in about "What's going on with my
order?"  They had no idea.  In fact, they have to CALL YOU BACK once
they track it down (> 1 hour later).  I think their order-tracking
system sucks.

3.  The next business day (over a weekend) I got a letter stating my
order could not go through because my credit card number was wrong
too!  The order-taker got nearly EVERYTHING WRONG (see #6 below).

4.  I called with the correct credit card number.  They assured me the
order is going out "that day".  Two hours later they called me back,
"I'm sorry, your VISA card has insufficient credit.  We just cancelled
your order *click*".

5.  I was so pissed, I called VISA, they told me my credit card was
fine, I called Programs+, they said "it doesn't work right in front of
me" so I had my mom call in HER credit card.  When she called they
said "Oh, it just worked -- we don't need your card number".

6.  The next day the order arrived.  They send me a modem and THE
WRONG CABLE!!!! I said "Mac 2".  How could they confuse this with
Macintosh 512K???  IDIOTS!!! I KNEW THEY WOULD FIND ANOTHER WAY TO
SCREW ME OVER ONE LAST TIME!!!

If this doesn't show some terrible incompetance, I don't know what
does.  SO: If you have good luck with Programs+, remember: You GOT
LUCKY!  If your salesperson sounds like an idiot, HANG UP!  Don't get
SCROD like I was!

Don Gillies {ihnp4!uiucdcs!gillies} U of Illinois
            {gillies@p.cs.uiuc.edu}