Path: utzoo!utgpu!water!watmath!clyde!cbosgd!ucbvax!husc6!ukma!sean
From: sean@ms.uky.edu (Sean Casey)
Newsgroups: comp.sys.amiga
Subject: Manx 3.6 + SDB, my story.
Message-ID: <8054@g.ms.uky.edu>
Date: 18 Jan 88 00:41:50 GMT
Organization: The Leaning Tower of Patterson Office @ The Univ. of KY
Lines: 40


I called them about a week ago, and they said thay were going to start
shipping 3.6 Thursday.  This means that unless they lied, they have been
shipping for 2 business days as of today.

They said that if I wanted 3.6 soon, for me to give them my serial number
and I would be placed on their "priority list".

"OK"

They said please send $50 for SDB because it is bundled with 3.6.

I said "WHAT?!!??"

The guy mumbled on how they figured everyone would want SDB so they made
it part of 3.6.

I said "Look here. I have a commercial license that says I get a free
year of updates. I can't budget $50 for a debugger right now, and my
commercial license is probably going to run out before I can.  I'd like
to get what I paid for, please."

"Ok, let me talk to the manager and see if I can send you 3.6 without
the debugger.".  Two minutes go by.  He says that ok, they'll send me
3.6 after all.

This is the second time I have had to haggle with them to get things done.
They have a great product, and their managers will move mountains if you
bleed all over them, but I think that too many people at Manx must have
their heads up their ass.

My opinion.

Sean

-- 
--  Sean Casey               sean@ms.uky.edu,  sean@ukma.bitneT
--  (the Empire guy)         {rutgers,uunet,cbosgd}!ukma!sean
--  University of Kentucky in Lexington Kentucky, USA
--  "If something can go will, it wrong."