Path: utzoo!mnetor!uunet!husc6!ut-sally!bcm!rice!titan!phil From: phil@titan.rice.edu (William LeFebvre) Newsgroups: comp.sys.amiga Subject: Re: Commodore loses a customer! Message-ID: <537@ra.rice.edu> Date: 17 Jan 88 19:19:31 GMT References: <517@ra.rice.edu> <6081@oberon.USC.EDU> <2040@tekred.TEK.COM> <6234@oberon.USC.EDU> Sender: usenet@rice.edu Reply-To: phil@Rice.edu (William LeFebvre) Organization: Rice University, Houston Lines: 46 Summary: please get it straight In article <6234@oberon.USC.EDU> papa@pollux.usc.edu (Marco Papa) writes: >In article <2040@tekred.TEK.COM> joels@tekred.TEK.COM (Joel Swank) writes: >>In article <6081@oberon.USC.EDU>, papa@pollux.usc.edu (Marco Papa) writes: >>> ...That kind of work is supposed to be done at an >>> authorized service center or Commodore dealer. >> >>Sorry, but this is false, at least in the case of IBM. The warranty does >>not forbid the user from opening the case. I just read the warranty for >>my PC/AT. In fact the guide to operations gives very explicit instructions >>for opening the case and installing various options.... > >You should read my messages more carefully, Joel. It is well known that JUST >opening the case does not void the warranty, BUT this is not all that happened >in the mentioned case. Parts were broken by the user. I'll give you the benefit of the doubt and assume that my last reply hasn't reached your site yet, so I won't be inflammatory. I'll just merely state again for the record that my friend did NOT break anything. The connector that was installed in the motherboard was faulty to begin with. ANYONE, be it owner or authorized serviceman, would have had the same experience when s/he pulled the connector off: the pin would have come with it. This is not opinion---this is solid fact, backed up by the statement of one authorized serviceman who admitted to the owner (my friend) that the unit was "obviously faulty". >...This is lifted from the IBM PC AT Guide to Operations (probably >Copyright by IBM): > >... "This limited warranty does not include service to repair damage >resulting from accident, disaster, misuse, abuse, or non-IBM modification of >the product..." ^^^^^^ ^^^^^^^ > >It is in fine print, but that's what it says, and most other manufacturers >have similar if not identical ones. I see no such wording in the Commodore warranty, nor in the document "Introduction to the Amiga 2000." I see nothing even close. >Next time, put your glasses on :-) Perhaps you should put yours on as well. ;-) William LeFebvre Department of Computer Science Rice University