Path: utzoo!mnetor!uunet!husc6!cmcl2!nrl-cmf!ames!amdahl!kim
From: kim@amdahl.amdahl.com (Kim DeVaughn)
Newsgroups: comp.sys.amiga
Subject: Re: Manx 3.6 + SDB, my story.
Message-ID: <21036@amdahl.amdahl.com>
Date: 19 Jan 88 09:18:24 GMT
References: <8054@g.ms.uky.edu>
Organization: Amdahl Corporation,  Sunnyvale, CA 94086
Lines: 52

In article <8054@g.ms.uky.edu>, sean@ms.uky.edu (Sean Casey) writes:
> 
> I said "Look here. I have a commercial license that says I get a free
> year of updates. I can't budget $50 for a debugger right now, and my
> commercial license is probably going to run out before I can.  I'd like
> to get what I paid for, please."
>
> "Ok, let me talk to the manager and see if I can send you 3.6 without
> the debugger.".  Two minutes go by.  He says that ok, they'll send me
> 3.6 after all.
>
> This is the second time I have had to haggle with them to get things done.
> They have a great product, and their managers will move mountains if you
> bleed all over them, but I think that too many people at Manx must have
> their heads up their ass.

While I'd like for Manx to send me SDB at no charge, it really doesn't
bother me a whole lot to pay something extra for it, since it is a "value
added" (optional) feature of their package.  I'm also pleased that they
are giving their existing customers a 33% discount on SDB ($50 vs. $75).

What really *does* piss me off, is their changing the definition of their
various packages.  Specifically, eliminating the "Commercial" package, which
provided the library sources.  Now, to get the library sources, one has to
pay some outrageous price for them ... $300, I think!

I purchased the Commercial Manx package almost a year ago (March, '87).
Because of the foulup with the v3.40b release, and the "imminent release"
of 3.6 in Aug/Sept '87, I have yet to receive *any* update from Manx.  And
my "year's worth of free updates" is almost up.  And (assuming I actually
do get 3.6 RSN) the new release won't be the same level of product that I
originally purchased (no lib sources).

So I really wonder ... just what in hell did I really get for the extra $100
I paid Manx?  Guess I'll try haggling with them about this when/if 3.6 ever
shows up ...

Helluva way to run a business!  Helluva way to treat your customers!

/kim


[  Any thoughts or opinions which may or may not have been expressed  ]
[  herein are my own.  They are not necessarily those of my employer. ]


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