Xref: utzoo comp.unix.questions:5405 comp.databases:673
Path: utzoo!mnetor!uunet!mcvax!ukc!reading!onion!riddle!patk
From: patk@riddle.UUCP (Patrick King)
Newsgroups: comp.unix.questions,comp.databases
Subject: Re: Unix databases for service report storage and acquisition (Wanted)
Message-ID: <553@riddle.UUCP>
Date: 23 Jan 88 19:26:24 GMT
References: <4914@nsc.nsc.com> <995@cblpf.ATT.COM> <234@pyuxf.UUCP>
Reply-To: patk@riddle.UUCP (Patrick King)
Organization: Sphinx Ltd., Maidenhead, England
Lines: 30
Keywords: database service
Summary: Database for service report storage
Expires:


Followup-To:


>>  In article <4914@nsc.nsc.com> andrew@nsc.nsc.com (Andrew Lue) writes:
>> >Can anyone recommend a DBMS that can be used in a service center

The  company  I  work  for (SPHINX LTD) is one of  the  largest  software
distributors   in  Europe  and  one  of   the  services  we  provide   is
"HOT-LINE-SUPPORT" to end-users of the software we sell.

In  order to cope with the ENORMOUS amount of support call logs generated
by  many  thousands  of customers, we have developed a  UNIX/XENIX  based
database  for the logging, action chasing and storage of  service/support
logs.

The  support  department wrote and also use this system which is  written
using  Informix-SQL.  If this looks like a system you might be interested
in  acquiring,  the person to contact at the address at the end  of  this
item is:

                Brian Mulligan
                (Technical Support & Services Manager)
-- 
======================================================   
Reply To:  patk@sphinx.co.uk    Sphinx Limited           
                                43-53 Moorbridge Road,   
Phone: 06228 75343              Maidenhead,              
TLX  : 849812                   Berks SL6 8PB.           
FAX  : 0628 70110               England.                 
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