Path: utzoo!mnetor!uunet!seismo!sundc!pitstop!sun!plaid!chuq
From: chuq@plaid.Sun.COM (Chuq Von Rospach)
Newsgroups: comp.sys.mac
Subject: Re: GC Hyperdrive - Reliable ???
Message-ID: <40838@sun.uucp>
Date: 3 Feb 88 05:29:03 GMT
References: <1395@water.waterloo.edu> <11025@shemp.UCLA.EDU>
Sender: news@sun.uucp
Reply-To: chuq@sun.UUCP (Chuq Von Rospach)
Organization: Fictional Reality, uLtd
Lines: 58

>>The dealer claims to have sold "tons of these drives" and has
>>yet to have anyone complain.

I'd find a new dealer. Fast. I'd doubt he bothers to listen to his
customers.

>>I would appreciate any comments from Hyperdrive owners or anyone who has
>>had any dealings with GC.                                             

>DO NOT UNDER ANY CIRCUMSTANCES BUY A HYPERDRIVE!

I'm not a HyperDrive owner, but I'd like to mention that when I was at
MacExpo, just about every time I walked by the GCC booth, someone was in
there complaining. This was the only booth where I consistently saw people
(existing customers) not only upset, but at times yelling. This happened at
least four times over two days, and it was never the same set of customers
twice.

The one time I stopped to watch to watch the sideshow, the person at the
booth did a couple of really nasty things. First, when someone asked for the
manager of the booth, the guy was told there wasn't one, and there was
nobody for him to talk to. Second, when the guy decided to tell the booth
lackey what he thought, the booth lackey walked off. Simply shined on this
customer and went elsewhere. This, rather understandably so, pissed the guy
off even more.

The final resolution of this case was that a person who worked for the
company that makes GCC's disk drives gave the guy the name of the person at
GCC to call. Not someone from GCC itself, they were all at the other side of
the booth telling people to ignore the idiot yelling in the corner. It was
one of their vendors calming him down and giving him the information he
wanted.

This sucks, to say the least. The GCC folks were only interested in talking
to prospective customers, and were not only unhelpful to existing folks,were
downright rude, unprofessional, and in one instance abusive. If this is any
indication of what the company is like, I'd sell my Mac before buying their
stuff. The only feeling anyone watching this could come away from is that
the only thing GCC cares about is getting your money -- once they have it,
your on your own.

And, for the record, it seems that their stuff breaks with every new release
of Apple's software. GCC was the first company with a mac hard drive, and
the last one to support HFS. You still can't run Multifinder on their
earlier stuff, because they haven't ported it in. As a comparison, my
ancient, cranky, Paradise 10 serial port runs Finder 6.0 and Multifinder
just fine, thank you very much. And it ran a LOT less than buying a GCC
product would have. The difference? it is slower, but it works.

If I were you, I'd buy anything else. And I'd find a dealer that tells you
truths, not what it takes to make a sale. Dealers love GCC. High profit
margins for everyone. Except for the customer.

chuq
Chuq Von Rospach			chuq@sun.COM		Delphi: CHUQ

                       What do you mean 'You don't really want to hurt her?'
                                    I'm a Super-Villain! That's my Schtick!