Path: utzoo!mnetor!uunet!lll-winken!lll-lcc!ames!aurora!labrea!decwrl!hplabs!hpcea!twakeman
From: twakeman@hpcea.CE.HP.COM (Teriann Wakeman)
Newsgroups: comp.sys.mac
Subject: Re: GC Hyperdrive - Reliable ???
Message-ID: <430016@hpcea.CE.HP.COM>
Date: 3 Feb 88 17:30:51 GMT
References: <1395@water.waterloo.edu>
Organization: HP Corporate Engineering - Palo Alto, CA
Lines: 15

facinating.... I didn't bother stopping by the GC booth at Macworld, but my
personal experiance with the company was quite different. I purchased 
(actually my company purchased for my use) one of the early Hyperdrive 20s.
It died at about six months of age (was i happy I did regular backups!) and
required a new drive. I was most upset and sent GC a letter telling them
what I thought of a product that dies an early death and a company that
has a short warrentee. A couple of weeks later, I received a call from a GC
rep saying that he was told of my dissatisfaction. He told me that GC had
reliability problems with the Hyperdrive 20 but had corrected them. And 
that they would send me a free 2 year free service contract, which showed
up in the mail a couple of days later. Perhaps I just happened to have my
letter read by the only conscientious rep in GC???? I hadn't realized
that my recomending the purchase of a GC product would produce such 
strong condemnation of the company. Oh well....

TeriAnn