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From: mike@cisunx.UUCP (Mike  Elliot)
Newsgroups: comp.databases,comp.misc,comp.sys.ibm.pc.rt,comp.sys.misc
Subject: Re: Problems with Unify (or:  "This is support!?")
Message-ID: <7160@cisunx.UUCP>
Date: 22 Feb 88 15:28:29 GMT
References: <246@tsc3b21.UUCP>
Reply-To: mike@unix.cis.pittsburgh.edu.UUCP (Mike  Elliot)
Distribution: na
Organization: Western Psychiatric Institute and Clinic
Lines: 50

In article <246@tsc3b21.UUCP> crash@tsc3b21.UUCP (Frank "crash" Edwards) writes:
>*************************** FLAME ON *********************************
>
>    Now the problem:  Unify advertises that they're product, Unify Version
>3.2, will support 256 record-types and 256 fields per record-type.  WRONG!!
>According to the support person we spoke to, "the product, as shipped, will
>support 128 (!) record-types, and if a particular customer has requirements
>that exceed these we will ship them a new revision [that works as advertised]."
>(Note that the bracketed material is mine.)
>

	We had a similar problem here. While we only had about 100 record-types
and no more than 100 fields per record-type, we had about 1400 records in
each record type. We didn't think this was alot of data but Unify did and
blew up. They had to make a special dbase for us which took about a week
and then they finally Fed-expressed it to us.

>Indeed, it'll take the
>marketing spokeperson almost 2 weeks to send it to us.  "Why don't you
>just dial Federal express and send it out *TONIGHT*???"  "Oh, we can't
>do that," she said.  "But I'll try to send it out sometime tomorrow, maybe."
>

	Sound like they're feeding you a line, because they did Fed-express
our stuff to us.

>    Right now, my employer and a co-worker are on the phone with the staff
>at Unify.  Whatever happens, I'll keep the rest of the net.world up-to-date.
>

	I hate calling them. We had to wait about a week before we finally got
phone support from them, and then when we finally got phone support I
no longer wanted it. Everyone I talked to up there, with the possible
exception of the secretary, seemed to know less and were more confused
than I. So now I just dig through the manuals, which have more than a
few errors in them, and not quite enough information.

				
			Mike Elliot
			{allegra|bellcore|cadre|psuvax1}!pitt!cisunx!mike
			mike@pittvms.bitnet

It must be remembered that there is nothing more difficult to plan, more
doubtful of success, nor more dangerous to manage, than the creation of a
new system.  For the initiator has the enmity of all who would profit by
the preservation of the old institutions and merely lukewarm defenders in
those who would gain by the new ones.
			-Machiavelli

The above views are mine and do not necessarily reflect those of my employer.