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From: kevin@calvin.EE.CORNELL.EDU (Kevin Tubbs)
Newsgroups: comp.lang.fortran,comp.lang.pascal,comp.sys.ibm.pc
Subject: Re: Pecan Software "steals" $100 from me
Message-ID: <211@calvin.EE.CORNELL.EDU>
Date: 25 Feb 88 04:03:31 GMT
References: <7432@ncoast.UUCP>
Distribution: comp
Organization: Cornell Space Plasma Physics, Ithaca, NY
Lines: 26
Summary: Pay by credit card, you can get money back!

In article <7432@ncoast.UUCP>, btb@ncoast.UUCP (Brad Banko) writes:
> 
> I don't know if anybody else on the net has had dealings with Pecan, but
> I sure regret mine.  (To the tune of $100.)  But, I'm not giving up. 
> 
> I am disgusted with Pecan Software.
> 
Some thoughts about mail order buying, a necessary evil:

Buy with credit card where possible.  Many card-issuing banks can do a charge-
back to the vendor if something goes wrong and you can't reason with the
vendor.  Paying by check leaves you out in the cold.  When buying via purchase
order, don't authorize payment until you're satisfied.  If the vendor can't
make good within a few weeks, they're not likely to ever do so.

Personally, I don't like to buy from any place that doesn't allow 30-day money
back, or charges a "restocking" fee.  Sometimes, calling with technical
questions about the product BEFORE you buy will give you a good feel for their
customer service, or lack of it.

Vendors that accept our University PO without question are usually quite good.
If I call and they say "ya need to send uh check sur", I go elsewhere.  There
are a lot of good mail-order vendors out there, but the bad ones provide
enough aggrivation to last a lifetime.

If you saw their ad in a magazine, write to the mag and complain, loudly!  Most
reputable mags will investigate.