Path: utzoo!mnetor!uunet!lll-winken!lll-lcc!ames!hao!noao!mcdsun!nud!anasaz!chad
From: chad@anasaz.UUCP (Chad R. Larson)
Newsgroups: comp.os.cpm
Subject: Re: Wordstar 4.0 support
Message-ID: <668@anasaz.UUCP>
Date: 29 Feb 88 03:09:26 GMT
References: <3202@bloom-beacon.MIT.EDU>
Reply-To: chad@anasaz.UUCP (Chad R. Larson)
Organization: Anasazi Inc, Phoenix AZ
Lines: 32
Summary: I've had some

In article <3202@bloom-beacon.MIT.EDU> jik@athena.mit.edu (Jonathan I. Kamens) writes:
>Some of you may recall that several months ago I posted a complaint
>about Wordstar 4.0 failing to work on my hardware configuration and
>about Micropro failing to give me any help whatsoever.
> (deleted stuff)
>So, I guess Micropro has given up on customer service.  When a
>customer has a problem, instead of helping him/her solve it, they
>simply refund the money and blow it off.
>

I didn't want this to go by completely unchallenged.  In the old days
(a whole couple of years ago) you couldn't get help from MicroPro.
They would tell you to go talk to whomever you bought from, and
wouldn't deal with customers directly.  However, since they failed to
keep up with the times and enhance their product (as opposed to
MicroSoft Word & the like) they got the stuffing kicked out of them in
the marketplace.  They seem to be serious about getting back though.
They have a bank of phones they man (or person :-) ) and have been
good about getting back to me with information.  They are also one of
the few companies still supporting us CP/M hackers with updated
products.

Anyway, I have no affiliation with MicroPro, I just have found them to
be reasonable people lately.  Your milage may vary.
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