Xref: utzoo comp.sys.ibm.pc:12683 rec.ham-radio.packet:995
Path: utzoo!mnetor!uunet!lll-winken!lll-lcc!ames!hao!oddjob!gargoyle!ihnp4!homxb!hotps!djt
From: djt@hotps.ATT.COM (Dave Trulli)
Newsgroups: comp.sys.ibm.pc,rec.ham-radio.packet
Subject: Re: DESQview Bug, Quarterdeck "response".
Message-ID: <438@hotps.ATT.COM>
Date: 2 Mar 88 04:28:58 GMT
References: <20600@amdcad.AMD.COM>
Reply-To: djt@hotps.att.com (Dave Trulli)
Organization: AT&T, Holmdel NJ
Lines: 27
Keywords: DESQview raw mode, Dan Frank's complaint


I too have not been happy with Quarterdeck's response. I
reported the same bug as Frank just before Christmas and was
told by the supervisor of the support group that they would
have the programmer call me. Several weeks went by and I called
again. This time I had to wait on hold for 20 minutes but finally got hold
of the "expert". They had never heard of the raw mode console bug and
didn't really sound like they wanted to test for the problem.
I asked why I never heard from them and the answer was we called once
and no one answered. I have an answering machine on my desk and never
got a message.

I was asked if I was a registered user and gave them my
them serial number. Their files show no record of that number
even though I sent in the card and had the real copy in front of me.
They also informed me that 2.01 went out to all the 2.0 customers.
The 3 registered users I know never received any copy. I was told
they would send me 2.01 to see if that had the bug had been fixed.
Its been 4 weeks and no repsonse. I have been calling a few times
a week for 2 weeks and can't get though since their line is always busy.

In summary I am not very happy with Quarterdeck's support and
attitude of the support personal.
-- 
UUCP:	ihnp4!hotps!djt			Dave Trulli  NN2Z
	djt@hotps.ATT.COM		AT&T Network Systems
PACKET:	nn2z@nn2z			Holmdel NJ.
					201-949-4774