Path: utzoo!mnetor!uunet!husc6!hao!ames!pasteur!ucbvax!NISC.NYSER.NET!fedor
From: fedor@NISC.NYSER.NET (Mark Fedor)
Newsgroups: comp.sys.proteon
Subject: Re:  Departure of Proteon technical support staff??
Message-ID: <8802221613.AA04602@nisc.nyser.net>
Date: 22 Feb 88 16:13:22 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 32


	Hi!  Recently, we had the need to use Proteon's Customer
	service.  We found out that Mike and Jim had left.  We were
	told to deal with Tom Misceli (sp???) as he was now the
	Gateway Person.

	We had trouble with a load and we needed another one
	generated Pronto!  We talked with Tom and he said he had
	not yet learned to generate loads, but would get an
	engineer to do it in about 2 hours.  That was fine for
	me.  After two hours had passed, Tom called me back and
	said he hadn't gotten an engineer yet, but he found a paper
	written by Mike Curtis to generate loads.  He asked me
	for the relevant information and did it himself.

	In short, we noticed no degradation of service and actually
	seemed to get better service.  The way he called back after
	the two hours of waiting attests to that as I have never been
	called back by a Proteon person in those circumstances before.
	Also, Tom seems like a quick learner who is willing to help.

	All in all I have no complaints. Of course there is gonna be
	some adjustment period when you lose quality people like
	Mike and Jim.

	Hope this helps.

	Mark Fedor

	P.S.  Jeez, after re-reading this, it sounds like I work for
		Proteon.  Of course, I have no affiliation and these
		are my own thoughts.