Path: utzoo!mnetor!uunet!husc6!mit-eddie!uw-beaver!cornell!batcomputer!hsgj
From: hsgj@batcomputer.tn.cornell.edu (Dan Green)
Newsgroups: comp.sys.amiga
Subject: Re: Floppies
Message-ID: <3922@batcomputer.tn.cornell.edu>
Date: 3 Mar 88 08:56:04 GMT
References: <2087@polya.STANFORD.EDU> <7269@oberon.USC.EDU> <3552@cup.portal.com> <166@teak.athertn.Atherton.COM>
Reply-To: hsgj@tcgould.tn.cornell.edu (Dan Green)
Organization: Cornell Theory Center, Cornell University, Ithaca NY
Lines: 30
Summary: Never trust a Guarantee

In article <166@teak.athertn.Atherton.COM> ericb@Atherton.COM (Eric Black) writes:
>[...]	"MEI/Micro Center's UNCONDITIONAL GUARANTEE: Your satisfaction
>	is unconditionally guaranteed or your money back.  If for any
>	reason you are not completely satisfied with any product purchased
>	from us, we want you to return it to us for an exchange of the
>	product or your money back." [...]

Never trust these "guarantees".  Back in the old days when I had a C-64,
I had a Memorex 5.25" floppy go bad on me.  Memorex was heavily advertising
their guaranteed money back lifetime guarantee should the disk fail.  So,
saying "what the heck" I called up their number and complained.  The
scoop was that they would happily send me a new disk provided:
	(a) I returned the damaged disk in a protective floppy
	    mailer (cost = $1.85).
	(b) I certified the mailing with the US post office to
	    insure it wouldn't be lost in "processing" (cost = $1.50)
	(c) They would test the disk for errors.  Turn around time would
	    be 6-8 weeks before I could get a new disk.
	(d) Remember, postage for a floppy mailer is $0.35.
So the total cost to replace a worthless $1.00 floppy was going to
be $3.70, plus it would take 6-8 weeks to get to me!

I have a feeling that if a dealer offers such a guarantee and you attempt
to take him up on it, the response will probably be "call the disk company"
and then you'll get the same runaround...

-- Dan Green
-- 
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