Path: utzoo!mnetor!uunet!portal!atari!good
From: good@atari.UUCP (Roy Good)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari no-support?
Message-ID: <1010@atari.UUCP>
Date: 10 Mar 88 02:05:59 GMT
References: <192@umn-d-ub.D.UMN.EDU> <864@usl-pc.UUCP> <1003@its63b.ed.ac.uk> <188@forty2.UUCP>
Organization: Atari Corp., Sunnyvale CA
Lines: 37
Summary: Atari support

In article <188@forty2.UUCP>, poole@forty2.UUCP (Simon Poole) writes:
> .........I don't doubt the qualities of Atari engineering, but Atari still
> has to show us that they can get an actual product up and going. And as 
> always there is the question of software support, will Atari mangement
> make an official statement about a bug fixed GEMDOS version as an example?
> 

We have recently polled Atari enthusiasts on BIX, Compuserve and GEnie
regarding input on fixes and enhancements for the forthcoming TOS. I
guarantee we won't please everyone, but we'll try. The responses received
have been summarized to about 12 pages. At an average of about 2 lines each,
it runs to around 200 comments. We are very pleased with this level of 
response, as it shows a good degree of cooperation from the user base.
In addition, we have solicited, and received, input from all of our
subsidiaries.
We will publish a list of features on all services as soon as we are confident
of the final content of this next release, together with a summary of the
major changes NOT made, with reasons.

In addition, we recently posted to "misc.jobs.offered" on this net, showing
our intent to hire support/test people directly into Development. These
positions were also posted to the other public services.

We are committed to improving support, not just for the ST/Mega line but
also for the forthcoming 68030/UNIX line. I am sure you all understand that
getting support people with the right mentality to provide pro-active
support, and training them in the peculiar architecture and quirks of the
Atari product line, is not an overnight magical happening.

But happen it will.

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Roy J. Good
Product Development, Atari Corporation

Views expressed are my own. Atari may agree or disagree; they have the right.
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