Path: utzoo!mnetor!uunet!lll-winken!lll-tis!ames!ll-xn!oberon!nunki.usc.edu!castor.usc.edu!rjung
From: rjung@castor.usc.edu (Robert Jung)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari no-support?
Message-ID: <486@nunki.usc.edu>
Date: 15 Mar 88 07:00:42 GMT
References: <148leigh@byuvax.bitnet> <2064@phoenix.Princeton.EDU>
Sender: news@nunki.usc.edu
Reply-To: rjung@castor.usc.edu (Robert Jung)
Organization: University of Southern California, Los Angeles, CA
Lines: 46
Summary: Bug reports vs. management policies

In article <2064@phoenix.Princeton.EDU> mpsimon@phoenix.Princeton.EDU (M. Patrick Simon) writes:
> If you have problems
>with your Atari computer, you should sell it and buy a different one, or
>else learn to live with it.

Right. If you don't like the machine, don't use it. I *love* mine.


> How do you expect users to have any hope of
>Atari listening to us if we go on attacking them at the highest levels?
>The "why haven't you fixed this bug yet (these zillion bugs yet!)?" approach
>to applying pressure to Atari might have some chance of success, the "I don't
>like the management/ownership and your mother dresses you funny" approach
>is sure to bring out the "business is war, and you are obviously on the
>wrong side" attitude in any company.

  (Taking the opportunity to write for a change, and not get swamped about
hardware tricks:)

  To tell the truth, I've never really found a bug in the ST that drove me
nuts (Heck, about the worst bug I've run across is in fsel(), where you
change the drive to B: and you get "[ OK ]" on the pathname line...No big
deal)...However, management-flaming is another thing.

  I don't believe in mindlessly flaming just for the sake of flaming.
But when something goes wrong, SOMEbody has to speak out -- Why not us,
the users? My only real gripes right now with Atari is an overall lack of
credibility; Not between me and the company, but between Atari and the rest
of the industry. I want to see Atari/the ST/the Mega/the Abaq/the 8-bits
survive, and when I see something that's "stupid" (to me), such as taking
x months to release a piece of hardware, I get a little depressed...

  But random flaming ("Oh, Atari will never get anywhere, the NAME is bad!")
is out...


						--R.J.
						B-)

>disclaimer: my very own opinion. Ain't nobody responsible. 
Bully for you!
______________________________________________________________________________
Bitnet: rjung@castor.usc.edu              "Who needs an Amiga?"    = == =    
                                                                   = == =    
                  Power WithOUT the Price                          = == =    
                                                               ===== == =====
   Just because it's 8-bits doesn't make it obsolete.          ====  ==  ====