Xref: utzoo comp.sys.ibm.pc:12701 rec.ham-radio.packet:999
Path: utzoo!mnetor!uunet!lll-winken!lll-lcc!ames!pasteur!agate!ig!uwmcsd1!dogie!uwvax!dan@speedy.wisc.edu
From: dan@speedy.wisc.edu (Dan Frank)
Newsgroups: comp.sys.ibm.pc,rec.ham-radio.packet
Subject: Re: DESQview Bug, Quarterdeck "response".
Message-ID: <5340@spool.cs.wisc.edu>
Date: 2 Mar 88 17:29:53 GMT
References: <20600@amdcad.AMD.COM>
Sender: news@spool.cs.wisc.edu
Reply-To: dan@cs.wisc.edu (Dan Frank)
Organization: U of Wisconsin CS Dept
Lines: 34
Keywords: DESQview raw mode, Dan Frank's complaint


   I plan to chat with Mr. Young, as soon as I can get through on the
phone, and if that incredible receptionist will "permit" me to speak
to him.  I'll report back if anything good happens.

   I do want to add, though, that after my last encounter with them,
I mailed Quarterdeck a problem report, along with a diskette with
three demonstration programs on it, including .dvp files for each.
They sent it back without looking at it because they didn't have a
registration card on me.

   Now, let's understand what that means.  I *was* registered owner
of 1.1.  I bought my upgrade directly from Quarterdeck.  I have a 
valid serial number.  Instead of holding the diskette and problem
report and mailing me a note asking for my card, they just shipped
the whole thing back.  Does that make sense?  I can only believe that
those procedures exist to defer until the last possible moment any
examination of possible problems with the product.

   Why, you may ask, did I not send in my registration card in the
first place?  Because I wanted to take advantage of that special
offer for the alarm clock program, but I was darned if I was going
to send them any more money until they stopped jerking me around.
Oh well.  No alarm clock, I guess.

   By the way, the raw mode problem has been reported to Quarterdeck
before by others, and their response is always, "Gee whiz, we don't
get many complaints about that.  Tought luck."

   -- Dan

p.s.  I did receive a few responses to my posting from others who
had similar experiences.  The one common denominator is that everyone
who has ever dealt with that witch on the telephone *hates* her with
a deep and abiding passion.