Xref: utzoo comp.sys.ibm.pc:12848 rec.ham-radio.packet:1007
Path: utzoo!mnetor!uunet!lll-winken!lll-tis!ames!ll-xn!mit-eddie!bbn!gatech!mcnc!unccvax!mru
From: mru@unccvax.UUCP (Markus Ruppel)
Newsgroups: comp.sys.ibm.pc,rec.ham-radio.packet
Subject: Re: DESQview Bug, Quarterdeck "response".
Message-ID: <924@unccvax.UUCP>
Date: 5 Mar 88 23:52:03 GMT
References: <20600@amdcad.AMD.COM> <438@hotps.ATT.COM>
Organization: Univ. of NC at Charlotte, Charlotte, NC
Lines: 44
Keywords: DESQview raw mode, Dan Frank's complaint


in article <438@hotps.ATT.COM<>, djt@hotps.ATT.COM (Dave Trulli) says:
<> Keywords: DESQview raw mode, Dan Frank's complaint
<> 
<> 
<> I too have not been happy with Quarterdeck's response. I
<> reported the same bug as Frank just before Christmas and was
<> told by the supervisor of the support group that they would
<> have the programmer call me. Several weeks went by and I called
<> again. This time I had to wait on hold for 20 minutes but finally got hold
<> of the "expert". They had never heard of the raw mode console bug and
<> didn't really sound like they wanted to test for the problem.
<> I asked why I never heard from them and the answer was we called once
<> and no one answered. I have an answering machine on my desk and never
<> got a message.
<> 
<> I was asked if I was a registered user and gave them my
<> them serial number. Their files show no record of that number
<> even though I sent in the card and had the real copy in front of me.
<> They also informed me that 2.01 went out to all the 2.0 customers.
<> The 3 registered users I know never received any copy. I was told
<> they would send me 2.01 to see if that had the bug had been fixed.
<> Its been 4 weeks and no repsonse. I have been calling a few times
<> a week for 2 weeks and can't get though since their line is always busy.
<> 
<> In summary I am not very happy with Quarterdeck's support and
<> attitude of the support personal.
<> -- 
<> UUCP:	ihnp4!hotps!djt			Dave Trulli  NN2Z
<> 	djt@hotps.ATT.COM		AT&T Network Systems
<> PACKET:	nn2z@nn2z			Holmdel NJ.
<> 					201-949-4774

Anybody who needs a multitasking and/or multiuser OS these
days should have a look at Digital Research's Concurrent DOS.
( Don't confuse it with things like PC-MOS ). It supports DOS
3.3 and there is a special version for the 386, i.e. no need 
for EMS or EEMS on a 386, the normal system memory can be 
used. On a 8086/8088/80286 kind of machine you can install 
up to 8 MB of EEMS memory, totaly transparent to the applications.

Markus

Disclaimer: Only a satisfied customer, no relation 
            above and beyond that to DRI .