Path: utzoo!utgpu!water!watmath!clyde!att-cb!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!athena.mit.edu!langz
From: langz@athena.mit.edu (Lang Zerner)
Newsgroups: comp.sys.amiga
Subject: Re: ASDG's track record.
Message-ID: <4134@bloom-beacon.MIT.EDU>
Date: 29 Mar 88 18:24:49 GMT
References: <8649@g.ms.uky.edu> <3520@cbmvax.UUCP> <5534@well.UUCP> <379@brambo.UUCP>
Sender: daemon@bloom-beacon.MIT.EDU
Reply-To: langz@athena.mit.edu (Lang Zerner)
Organization: Massachusetts Institute of Technology
Lines: 28

In article <379@brambo.UUCP> morgan@brambo.UUCP (Morgan W. Jones) writes:
>Yes, well ASDG certainly does seem to be in the running for the numero
>uno Phantomware company.  I've been waiting to see if the SDP is
>priced within my range, but now I'm not so sure I'd buy one even if it
>was since I don't know that I could trust them to support it.

Piffle! I don't own any ASDG products, and I'm not affiliated with the company
in any way (I've never even *communicated* directly with anyone affiliated with
the company), but I have several friends and business associates who use ASDG
products.  Their unanimous opinion has always been that ASDG won't put a
product to market *unless* it is a supportable product.  In other words, they
put a lot more work into ensuring a clean design, good construction, and the
other quality-related "details" that so many other manufacturers, well, do not
stress.  Also, those two who *have* had problems with their ASDG products (one
had an installation question) found ASDG extremely helpful.

Given the reports I've heard from actual customers, it seems that the
conclusion to draw from the fact of ASDG deployment delays is not that ASDG
can't support their products, but that they won't release a product that isn't
fully supportable.  This is not a case of delay due to last-minute kludging, it
is a delay due to overzealous quality assurance.  I don't think quality zealots
can *resist* supporting their babies; I'm planning on owning an SDP as soon as
it is available.

Be seeing you...
--Lang Zerner      langz@athena.mit.edu    ihnp4!mit-eddie!athena.mit.edu!langz
"To be clever enough to get a great deal of money, one must first be stupid
 enough to want it."   -- G.K. Chesterson