Path: utzoo!utgpu!water!watmath!clyde!att-cb!att-ih!pacbell!ames!necntc!linus!mbunix!jcmorris
From: jcmorris@mitre-bedford.ARPA (Joseph C. Morris)
Newsgroups: comp.sys.ibm.pc
Subject: Re: IBM DOS 3.3 bug and upgrade
Keywords: DOS 3.3 Backup bug patch
Message-ID: <28260@linus.UUCP>
Date: 1 Apr 88 17:57:47 GMT
References: <171@wjh12.harvard.edu> <28011@linus.UUCP> <4839@ecsvax.UUCP>
Sender: news@linus.UUCP
Reply-To: jcmorris@mbunix (Morris)
Organization: The MITRE Corporation, McLean, VA.
Lines: 20

In article <4839@ecsvax.UUCP> mvolo@ecsvax.UUCP (Michael R. Volow) writes:
>Pardon my lack of information, but what is ASKINFO?

ASKINFO is a BBS operated by IBM for its volume customers.  Each customer
site has a designated point of contact, who can use the ASKINFO system to
search the symptom data base, ask technical questions, and order the
IBM-distributed fixes.  As far as I know it's for volume users only.

It isn't a cure-all.  The fix for BACKUP, for example, is *NOT* found
if you include the word BACKUP in the keyword list, and the technical
support occasionally responds in a not-my-job manner, but it sure beats
going to your local Computerland (or calling a mail order house) which
is where IBM (and the other vendors) tell the quantity-one customers
to go for assistance.

Check with your computer center or whoever provided PC support for you;
you may discover that they already have access but didn't want to raise
the hopes of the users by announcing it.

Ciao.