Path: utzoo!mnetor!uunet!husc6!mailrus!ames!ucsd!sdcsvax!ucsdhub!hp-sdd!hplabs!hplabsz!taylor
From: QQ65@IBM.LIVERPOOL.AC.UK (Steve Riley)
Newsgroups: comp.society
Subject: Re: Computer Folklore
Message-ID: <1882@hplabsz.HPL.HP.COM>
Date: 12 Apr 88 16:22:05 GMT
Sender: taylor@hplabsz.HPL.HP.COM
Lines: 16
Approved: taylor@hplabs

In regard to Scott Klosterman's comments;

Is there  any need  for sarcasm  in your  description of  users problems
with microcomputers  at UCCC?  What point were  you making?  People need
patient and  understanding help when  they are just beginning.  They may
have  real fears  about using  a computer,  fears which  have had  to be
overcome just to sit in front of  the machine. Don't put them off before
they get started.

It's all  very well  we experts  having a  laugh between  ourselves, but
surely attitudes  like that carry  over to the  expert/novice interface.
More Human Factors please!

Yours benevolently.

Steve Riley