Path: utzoo!mnetor!uunet!portal!atari!good
From: good@atari.UUCP (Roy Good)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari no-support?
Message-ID: <1034@atari.UUCP>
Date: 4 Apr 88 18:18:52 GMT
References: <148leigh@byuvax.bitnet> <2064@phoenix.Princeton.EDU> <54@avsd.UUCP> <189@snjsn1.SJ.ATE.SLB.COM>
Distribution: na
Organization: Atari Corp., Sunnyvale CA
Lines: 45
Summary: Holding back etc

In article <189@snjsn1.SJ.ATE.SLB.COM>, greg@bilbo (Greg Wageman) writes:
> In article <1024@atari.UUCP> good@atari.UUCP (Roy Good) writes:
> >In article <54@avsd.UUCP>, govett@avsd.UUCP (David Govett) writes:
> >> 
> >> At the Hannover Fair last week, one of the Flying Tramiel Brothers said
> >> that, since iratA gets 60% of its (16-bit ?) revenues from Deutschland,
> >> the US market would suck hind tit, not to put too fine a point on it.
> >> 
> >I was at Hannover last week, and would contest the above most strongly.
> >....
> >...Maybe he [Mr.Govett] would be so kind as to state the exact words used, 
> >and the originator, as I don't recall any Atari executive using the words 
> >quoted.
> .....
> Personally, Mr. Good, I am getting tired of statements like yours that
> Atari is doing this and that, program x and y are being set up to help
> developers, etc.  Promises, like vaporware, aren't worth the paper
> they're printed on.  We want action, and based on Mr. Tramiel's
> statement, it seems unlikely we're going to get it.  I would be most
> surprised, and pleased, to be SHOWN otherwise, but please, don't
> simply tell me it isn't so; your company's president belies your
> words.

First, I did not deny (or at least did not intend to deny) that Atari
had been putting priority onto shipments to international markets. I just
felt, and still feel, that the phraseology used in the original posting put
a very non-business light on what was said, and gave a false impression of
the attitude.
As for your getting tired of certain statements, then all I can suggest is
that you take a short rest while we wrap up the programs that we really
are putting into place to provide better service. I'm sure you want action,
and I'm sure many others do too. But there's action and action. And what we are
doing right now is making sure our plans, and the people we hope to have
implenment them, are the right ones. It seems that one of the reasons we
need to improve matters is that products have in the past been released
prematurely, or so it seems from some of the postings. Given that, it is
not prudent to rush out with new procedures before we are confident that we,
and you, can work with them.

-----------------------------------------------------------------------------
Roy J. Good
Product Development, Atari Corporation

Views expressed are my own. Atari may agree or disagree; they have the right.
-----------------------------------------------------------------------------