Path: utzoo!mnetor!uunet!soma!masscomp-request
From: sean@ms.uky.edu (Sean Casey)
Newsgroups: comp.sys.masscomp
Subject: Alternative Tape Drive Repair Source
Message-ID: <3401@soma.bcm.tmc.edu>
Date: 6 Apr 88 05:48:01 GMT
Sender: masscomp@soma.bcm.tmc.edu
Organization: University of Kentucky, Lexington
Lines: 19
Approved: masscomp@soma.bcm.tmc.edu

Our tape drive, a generic Cipher F88 1/2" 1600 BPI drive that Masscomp sells
with it's own nameplate, died recently.  I talked with Masscomp, and they
said that they do not fix and charge for parts and labor.  Instead, they
have a swap-only policy, and the fixed price for this is $1800.  I called
Cipher, based in San Diego, and they said that if we shipped it to them they
would fix the drive for $637 for parts and labor.  This does not cover
missing parts, or massive replacement, in which case they call you and tell
you before they actually do any repairs.

I don't have their number with me, but I can get it tomorrow.  People really
need alternative repair sources.  In my opinion, Masscomp's repair policy is
too rigid and far too expensive.

Sean
--
***  Sean Casey               sean@ms.uky.edu,  sean@ukma.bitnet
***  The Empire Case Worker   {rutgers,uunet,cbosgd}!ukma!sean
***  University of Kentucky / Lexington Kentucky / USA
***  "We may be big, but we're big."