Path: utzoo!mnetor!uunet!lll-winken!lll-tis!ames!pasteur!ucbvax!A.ISI.EDU!CERF
From: CERF@A.ISI.EDU
Newsgroups: comp.protocols.tcp-ip
Subject: Re:  refund mechanisms in charging
Message-ID: <[A.ISI.EDU]27-Apr-88.06:54:06.CERF>
Date: 27 Apr 88 10:54:00 GMT
References: <8804262142.AA13511@LANAI.MCL.UNISYS.COM>
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 9

At MCI, we had the policy of refunding charges if users called with
complaints - both for the telephone charges and for MCI Mail. If,
however, a user had a track record of claiming refunds regularly,
we looked a lot more closely and sometimes revoked the user's
subscription to service.

Its generally good business to believe customers but, like the
Russian saying quoted by Reagan: Trust but Verify.

Vint