Path: utzoo!mnetor!uunet!husc6!uwvax!oddjob!gargoyle!thisted
From: thisted@gargoyle.UChicago.EDU (Ronald A. Thisted)
Newsgroups: comp.sys.mac
Subject: Re: $ & Sense 4.0 Upgrade--VaporWare?
Message-ID: <1037@gargoyle.UChicago.EDU>
Date: 25 Apr 88 02:14:57 GMT
References: <1729@ut-emx.UUCP> <8450@apple.Apple.Com> <585@ozvax.TEK.COM>
Reply-To: thisted@gargoyle.uchicago.edu.UUCP (Ronald A. Thisted)
Organization: Dept of Statistics, Univ of Chicago
Lines: 34
Keywords: visa bank cards chargebacks
Summary: Tell your bank right now!!

From article <585@ozvax.TEK.COM>, by gregl@ozvax.TEK.COM (Greg Lacefield):
>
> These IDIOTS have charged me TWICE for something they promised I would
> have over the weekend and HAVE NOT DELIVERED FIVE WEEKS LATER!!!!
> 
> You can bet that this company will receive a nice little package from me,
> including my VISA statement, my phone bill, and a carbon copy of a letter
> to the Better Business Bureau.  And they will reimburse me for the extra
> transaction, the finance charges associated with BOTH transactions, all
> the toll calls I made to them, and the stamps I use to send them the whole
> schmear.
> 
> 
Run, don't walk, to your nearest mail box, and send copies of your Visa
bill and everything you included in your posting to the company that bills
you for your VISA card.  If you do this IN WRITING within 60 days of the
original billing, then they must treat those charges and the finance charges
related to them as a disputed item.  In all probability they will charge
these fees back to Monogram.  If you don't do this, Monogram may never come
through for you, and may even go bankrupt, leaving you as one among many
creditors to file for 2cents on the dollar in Federal district court
somewhere.  If you wait until it is clear that Monogram won't give you
satisfaction, it may be too late for the bank to charge them back.  This
happened to me once; I kept giving the company the benefit of the doubt
until their phone was disconnected.  At that point the Bank just said,
"sorry, sir."  [Federal law requires the bank to credit your account for a
disputed item if you contact them in writing within the specified time.  It
also requires mail-order companies to provide you in writing with the option
of cancelling an order that they are unable to ship within 30 days.  It
sounds to me like Monogram is in trouble, and the longer you wait, the more
likely you are to be in trouble too.]

Ron Thisted
Dept of Statistics/ The Univ of Chicago