Path: utzoo!mnetor!uunet!husc6!purdue!decwrl!tunatx.dec.com!mallory
From: mallory@tunatx.dec.com (Isn't it wonderful how some people can wear just any ole thaing?)
Newsgroups: comp.sys.mac
Subject: more monogram complaints
Message-ID: <8804280136.AA27052@decwrl.dec.com>
Date: 28 Apr 88 04:37:00 GMT
Organization: Digital Equipment Corporation
Lines: 44


    	After seeing some other posted complaints about monogram posted
    to a DEC internal MAC users conference, I'll add my thoughts about
    their business ethics etc...

    I've been through the same as the rest of you, including the phone
    calls to the west coast (at my expense) the extra $5 to receive the
    V4.0 upgrade  next day air, and several discussions with several
    people at monogram (some of whom i've been informed have been fired
    for lying to customers!) They are saying it's on engineering hold
    and they can't afford to contacting their 500,000 customers. "We
    only have 25 employees", they say.  My heart bleeds for them. At ~$
    149.00 a pop 500,000 copies is a cool 7.5 MILLION. And they can't
    afford to send a simple 1 page letter to their customers who have
    paid their money for software they haven't received.  Give me a
    break.
    
    I tell you, I really let their "sales" manager Dave Williams "have
    it" on the phone.
    
    About the 800 number. They are using a "service" to collect and
    bill orders. If you try to buy the upgrade now, they'll tell you
    you can't buy it (I've not tried this but Dave W. assured me this
    was true).
    
    Their support S**ks. Their solution - get a compuserve account.
    I don't have one (YET) but plan on getting one in the near future,
    just to blast them in PUBLIC in front of all their users.
    
    I'm really stuck on the product, perhaps because it does what I
    need it to... if there is something better that allows a migratio
    path ( I REALLY don't want to type in 2 years worth of data AGAIN!)
    
    Is there a translation program to convert monograms databases to
    managing your moneys?  I"ll switch in a minute if there is...


    Kevin Mallory
    VAX SPM Development
    MALLORY%TUNATX.DEC@DECWRL.ARPA
   
    ========================================================================
    The opinions represented here are my own and do not represent the
    opinions of my employer, Digital Equipment Corporation