Path: utzoo!mnetor!uunet!husc6!bbn!mit-eddie!ll-xn!ames!oliveb!sun!briand@tekig4.TEK.COM
From: briand@tekig4.TEK.COM (Brian Diehm)
Newsgroups: comp.text.desktop
Subject: Re: Interleaf's Desktop Technical Publishing Software (Sun/Release 3.0)
Message-ID: <50962@sun.uucp>
Date: 26 Apr 88 22:52:08 GMT
Sender: news@sun.uucp
Distribution: comp
Lines: 37
Approved: desktop-request%plaid@sun.com

>I had terrible experience with Interleaf's desktop technical publishing
>software running on a SUN. It has a dangerous bug. I have several
>files striked by this bug and cannot be recovered. The main symptom
>being an "unrecognizable record" when loading the file. Has anyone
>besides me got bitten by this bug?

Well, we've been using Interleaf 3.0 on Suns for about a year now, and
have never seen this one.  To date I have seen a file lost only once,
and that was due to a hardware problem forcing us to reboot a station.
Well, twice, because the new un*x has a bug and our computer center
can't do remote backiups via TCP/IP without rebooting our server - fix
on the way.

We've used 3 stations for over a year, VERY heavily.  We have just
added 4 more.  The system is pretty reliable overall.

I would suggest bugging Interleaf to get you the latest version of 3.0,
which is 3.18 I believe.  I know, I know, their Mass. customer support
is surly at best and merely disorganized always; it all depends on your
local office.  Unfortunately, THEY have to rely on Cambridge. . .

You might also question the environment you are running in.  If your
Sun is part of a networked system, could someone else be bugging your
underlying un*x?
-- 
-Brian Diehm     (SDA - Standard Disclaimers Apply)
Tektronix, Inc.
briand@tekig4.TEK.COM   or  {decvax,cae780,uw-beaver}!tektronix!tekig4!briand  

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