Path: utzoo!mnetor!uunet!cbmvax!schein
From: schein@cbmvax.UUCP (Dan Schein CATS)
Newsgroups: comp.sys.amiga
Subject: Re: Commodore spare parts woes
Message-ID: <3720@cbmvax.UUCP>
Date: 4 May 88 16:11:28 GMT
References: <1921@ur-tut.UUCP>
Reply-To: schein@cbmvax.UUCP (Dan Schein CATS)
Organization: Commodore Technology, West Chester, PA
Lines: 34
Keywords: A500,drive,defective,I want a new one

In article <1921@ur-tut.UUCP> rhir_ltd@ur-tut (Bob Hirosky) writes:
>
>  Hey Commodore, where are all the spare parts?  My A500 has been
>in the shop for six weeks awaiting a new internal drive.  At least
>
>                      Bob Hirosky

  The CBM service department is not on UseNet, also our customer service
 agents do not frequent UseNet. So if your having a problem with your
 service center heres what to do.

  Get the service center's name, address and phone number. Also gather as
 much information on the service problem as possible. Things like what
 part they are waiting for, ect, ect. Finally have dates handy when you
 call. (Date you bought it - Date it went in for service) Now call our
 customer support department @ 215/436-4200, explain the problem and relay
 any and all of this information. Im sure the answering agent will do as
 much as possible to be of assistance.
  Please remember that our customer support agents do not work for our
 service department, parts department, ect, ect... They will have to 
 fully understand your problem and have all the information relayed to
 them if they are to be of help.

  
-- 
 Dan "Sneakers" Schein   uucp: {ihnp4|allegra|burdvax|rutgers}!cbmvax!schein
 Commodore AMIGA			ARPANET:  cbmvax!schein@uunet.uu.net
 1200 Wilson Drive			Bix: dschein	     Plink: Dan*CATS
 West Chester PA 19380			phone: (215) 431-9100	   ext. 9542
+----------------------------------------------------------------------------+
    Call BERKS AMIGA BBS - 24 Hrs - 3/12/2400 Baud - 40Meg - 215/678-7691
+----------------------------------------------------------------------------+
        I help Commodore by supporting the AMIGA. Commodore supports
         me by allowing me to form my own suggestions and comments.