Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!gatech!hubcap!ncrcae!ncr-sd!sagpd1!monty
From: monty@sagpd1.UUCP (Monty Saine)
Newsgroups: comp.sys.amiga
Subject: Re: Commodore Flame  (One Blue and One Brown Eye)
Summary: minor flame on attitudes
Keywords: waitaminute, something funny going on here....
Message-ID: <269@sagpd1.UUCP>
Date: 20 May 88 18:23:12 GMT
References: <3756@fluke.COM> <4085@killer.UUCP> <3783@fluke.COM> <4093@gryphon.CTS.COM>
Reply-To: monty@sagpd1.UUCP (Monty Saine)
Organization: Scientific Atlanta, Government Products Div, San Diego, CA
Lines: 42


>2) "Part compatability".  All 2000 drives work the same, and are not 
>serviceable other than alignment.  Many stores would rather give you a
>new drive than align your old, since alignment is a pain.  Commodore
>would probrably LOVE to be able to use only one drive. but let's face it,
>in the financial situation Commodore was once in, they had to get what
        ^^^^^^^^^^^^^^^^^^^
Attitudes like yours will never let the finicial situation improve.
CBM can not afford to ignore this kind of complaint in a home computer
market.


>     Wanna bet?  You're the FIRST person to mention anything about that.
>In the store where I work, or any other store that I've ever seen or heard
>about.  Don't you think that it's nitpicking, to want the same drive make
>and manufacturer?  I agree with Eric; who cares?
> 
>John
>

I just hope I never have to go into the store in which you work if that is
the attitude you have towards your customer.. "Take what I give you or else"
that is a bunch of crap!  I for one want what is advertized. Period. If it 
says exact it had better be exact(especially from the factory). Dealing with
third party vendors is another story. If you bought say a dual cassette
player and had one deck go bad and was replaced with one that was of a 
diffferent style how would you react?

There are a lot of us out here that have their systems set up where all
visitors see them constantly. Face the facts, The AMIGA is a HOME computer
and needs to present a GOOD apperance. Things like mis-matched drives are
acceptable is a business environment but not in a home environment. I truly
hope that the AMIGA grows to be a respectable business machine but CBM
can not forget who is buying there machines now.

Patience and understanding MUST be a requirement of a customer service
rep at ALL levels.

Nuf said

Monty
SDAUG