Path: utzoo!attcan!uunet!lll-winken!lll-tis!ames!mailrus!tut.cis.ohio-state.edu!bloom-beacon!cup.portal.COM!Phillip_M_Dampier
From: Phillip_M_Dampier@cup.portal.COM
Newsgroups: comp.dcom.telecom
Subject: Submission
Message-ID: <8805191119.1.137@cup.portal.com>
Date: 18 May 88 14:51:04 GMT
Sender: daemon@bloom-beacon.MIT.EDU
Organization: The Internet
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Approved: telecom@xx.lcs.mit.edu

Two brief questions:

1) I notice that the Bell companies use intercept operators that will seem to
use a script when talking to a caller.  A few times, I was able to hear them
and they couldn't hear me, and I always got: "I'm sorry, you cannot be heard,
please dial 0 for operator assistance."  Why?  Protocol?

2) I would love to find out who does the telco recordings.  It seems most of
the Bell systems use one lady (syndicated telco recordings?), whereas the
independents, in CA, FL, and Rochester Tel here in NY all use a man.  Who are
these people, and how do telcos obtain these nationally "acclaimed"
recordings... why don't they use their own custom recordings more often.