Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!mit-eddie!bbn!rochester!kodak!ektools!barrett
From: barrett@ektools.UUCP (Chris Barrett)
Newsgroups: comp.sys.amiga
Subject: RE: Commodore Flame (One Blue and One Brown Eye)
Message-ID: <1250@ektools.UUCP>
Date: 27 May 88 12:33:59 GMT
Organization: Eastman Kodak, Dept. 47, Rochester N.Y.
Lines: 25

Bill Koester writes:

>Enough already! I suppose if you ever blew a capacitor on your motherboard
>you would want a replacement with the same color and case style. You know
>how awful boards can look when all the little caps don't match!

Bill, if you noticed the example that I used was something that was clearly
visible.  I don't care what type of things go on the inside as long as they
perform the same way, and are equivalent quality.  As for parts that
are clearly visible, they should look the same as the rest of the
product.  Commodore should care and so should you if it means lost sales 
because I can get a disk drive from manufacture B that has the same
functionality and has the same face plate cover for $50 less.  If I'm not
mistaken Commodore is in the business of selling hardware, disk drives happen
to fall under this category.  I know of one sale of a drive that was lost
for this same reason.  No it wasn't from me.  The purpose of a business is
to satisfy the shareholders by the profitability of the company which depends
directy on the satisfaction of its' customers.  Customer satisfaction comes
from giving the customer what they want for the price that if fair.  Everyone
in a company should work towards that.  The philosophy really does work, look
how well you've done with the Amiga!  Isn't it amazing how much controversy
a simple colored disk drive face plate can cause?

Chris.
...rochester!kodak!ektools!barrett