Path: utzoo!attcan!uunet!mcvax!cernvax!pan!jw
From: jw@pan.UUCP (Jamie Watson)
Newsgroups: comp.databases
Subject: Support by email
Message-ID: <406@pan.UUCP>
Date: 9 Jun 88 11:47:29 GMT
Reply-To: jw@pan.UUCP (Jamie Watson)
Organization: Adasoft AG, Solothurn, Switzerland
Lines: 15


Has anyone ever had any luck getting support issues and questions handled by
email from any of the major Unix database companies?  We are currently using
Informix, and they have a strict rule that they will not provide telephone
support to European customers.  They offer only fax or telex service.  Fine,
except I work at home, and I have neither a fax nor telex machine here.
After one attempt to get some (simple) questions answered, I suddenly got
some email from someone at Informix, but since then I have heard nothing.

We are certainly not unconditionally determined to use Informix, and for us
support is a major issue.  If one of the other database companies has found
out that email facilities of some sort are included with every Unix machine,
and is willing to use them, we would definitely consider changing.

jw