Path: utzoo!attcan!uunet!vsi!friedl
From: friedl@vsi.UUCP (Stephen J. Friedl)
Newsgroups: comp.databases
Subject: Re: Support by email
Summary: Informix support ha ha ha ha
Message-ID: <716@vsi.UUCP>
Date: 13 Jun 88 02:50:06 GMT
References: <406@pan.UUCP>
Organization: V-Systems, Inc. -- Santa Ana, CA
Lines: 29

In article <406@pan.UUCP>, jw@pan.UUCP (Jamie Watson) writes:
> 
> Has anyone ever had any luck getting support issues and questions handled by
> email from any of the major Unix database companies? We are currently
> using Informix, and they have a strict rule that they will not provide
> telephone support to European customers.  They offer only fax or
> telex service.  

Isn't *that* helpful?

(* grant flame permission to friedl; *)

Support from Informix?  We have asked if they provide some kind of
email support and they said absolutely not "for security reasons".
One would think a company as large as Informix could find a way to
do this *if* they wanted to be helpful.

Informix Corp. is a classic example of a company who feels their
customers are beneath them.  If their *products* weren't so good
we would go elsewhere.

(* revoke flame permission from friedl; *)

Whew.  That feels much better.  Thank you.

-- 
Steve Friedl    V-Systems, Inc. (714) 545-6442      3B2-kind-of-guy
friedl@vsi.com     {backbones}!vsi.com!friedl    attmail!vsi!friedl

Nancy Reagan on ptr args with a prototype in scope: "Just say NULL"