Path: utzoo!attcan!uunet!husc6!uwvax!vanvleck!uwmcsd1!ig!agate!ucbvax!pro-exchange.cts.COM!bsherman
From: bsherman@pro-exchange.cts.COM (Bob Sherman)
Newsgroups: comp.sys.apple
Subject: Great Customer Service
Message-ID: <8806120837.AA26756@crash.cts.com>
Date: 12 Jun 88 07:58:44 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Reply-To: pnet01!pro-sol!pro-exchange!bsherman@nosc.mil
Organization: The Internet
Lines: 24

At the recent Applefest, I purchased a couple of the brand new CMS 30 Meg
hard drives. Upon trying them after they arrived in Miami, I noticed that
one of them was acting quite strange..
 
I placed a call on tuesday to the CMS technical support folks at the 
factory, telling them of the problem. 
 
They suggested the drive be returned to them, as they agreed that all
was not right. The next afternoon (Wed) I shipped the drive via Federal
Express second day air figuring, based on my conversation with the
factory, that about a week would go by before I saw the drive again..
 
SURPRISE!! less than 48 hours later, early Friday morning, a truck delivered
a brand new drive to my home..
 
Now that's what I call customer service.. I wonder how many other Apple
related hardware vendors offer that kind of service.. Needless to say,
wenam asked about hard drives, CMS will be the first word out of my
mouth (yes folks, I too have heard the horror stories regarding the other
well known hard drive manufacturer).

UUCP: [ ihnp4 cbosgd sdcsvax ] !crash!pro-exchange!bsherman
ARPA: crash!pro-exchange!bsherman@nosc.mil
INET: bsherman@pro-exchange.cts.com