Path: utzoo!attcan!uunet!husc6!bloom-beacon!tut.cis.ohio-state.edu!mailrus!ames!oliveb!pyramid!infmx!aland
From: aland@infmx.UUCP (Dr. Scump)
Newsgroups: comp.databases
Subject: Re: Support by email  (long; of European interest)
Summary: European customers are now supported from Britian & W. Germany
Message-ID: <249@infmx.UUCP>
Date: 17 Jun 88 00:51:32 GMT
References: <406@pan.UUCP>
Organization: Informix Software Inc., Menlo Park, CA.
Lines: 45

In article <406@pan.UUCP>, jw@pan.UUCP (Jamie Watson) writes:
> 
> Has anyone ever had any luck getting support issues and questions handled by
> email from any of the major Unix database companies?  We are currently using
> Informix, and they have a strict rule that they will not provide telephone
> support to European customers.  They offer only fax or telex service.  Fine,
>
> jw

The only limitation we had on foreign telephone support was on *outgoing*
calls - we do receive foreign calls (in fact, give them priority).  Return
communication, if necessary, is normally by Fax or Telex only, however.
External email was set up only this year, and the establishment of an
email destination for support communication is in the works.

For European customers, however, this is usually unnecessary.  We now have 
support offices in London and Munich.  The London office handles England,
Denmark, Finland, Iceland, Ireland, and Sweden; the Munich office handles
W. Germany, Italy, Spain, and *Switzerland*.  Since these offices took 
over local support a month ago, customers who have sent us (in the U.S.)
questions have been referred to the appropriate European office for
future questions (or should have been :-]).

The addresses for Informix European support:

     London                                Munich
     ------                                ------

    Informix Software Ltd.               Informix GmbH
    Lenexa House                         Rosenkavalierplatz 14
    Aspen Way                            D-8000 Munich
    Plane Tree Crescent                  West Germany
    Feltham, Middlesex
    TW13 7AQ
    England

Phone: (+44) 01-890-8641          Phone: (+49) 89-922030
Fax  : (+44) 01-890-7241          Fax  : (+49) 89-9102173
Telex: (851) 265871               Telex: (841) 529339

-- 
 Alan S. Denney  |  Informix Software, Inc.  |  {pyramid|uunet}!infmx!aland
 Disclaimer: These opinions are mine alone.  If I am caught or killed,
             the secretary will disavow any knowledge of my actions.
 Santos' 4th Law: "Anything worth fighting for is worth fighting *dirty* for"