Path: utzoo!attcan!uunet!lll-winken!lll-tis!helios.ee.lbl.gov!pasteur!ucbvax!ANDREW.CMU.EDU!jm7e+ From: jm7e+@ANDREW.CMU.EDU ("Jeremy G. Mereness") Newsgroups: comp.sys.apple Subject: Re: Great Customer Service Message-ID: Date: 14 Jun 88 21:47:33 GMT References: <8806120837.AA26756@crash.cts.com> Sender: daemon@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 27 Bob Sherman about CMS.... >They suggested the drive be returned to them, as they agreed that all >was not right. The next afternoon (Wed) I shipped the drive via Federal >Express second day air figuring, based on my conversation with the >factory, that about a week would go by before I saw the drive again.. >SURPRISE!! less than 48 hours later, early Friday morning, a truck delivered >a brand new drive to my home. Ya' know, if more tales like these were circulated more widely, more companies may come to realize just how important little things like this are. That's why it is important to flame about companies that leave people in the dark and to praise those who take care of their customers. That way, more consumer dollars can be directed toward companies who are the most considerate. A little evolution (survival of the friendliest?) and the world may just improve a bit..... Capt. Albatross jm7e+@andrew.cmu.edu ============ disclaimer: These opinions are mine and will remain so until more intelligent or insightful or informed people are kind enough to show me the error of my ways. Remember: A mind is a terrible thing to baste.