Path: utzoo!attcan!uunet!littlei!reed!kamath From: kamath@reed.UUCP (Sean Kamath) Newsgroups: comp.sys.apple Subject: Re: Great Customer Service Message-ID: <9593@reed.UUCP> Date: 17 Jun 88 17:27:29 GMT References: <8806120837.AA26756@crash.cts.com> Reply-To: kamath@reed.UUCP (Sean Kamath) Organization: Reed College, Portland OR Lines: 37 In article jm7e+@ANDREW.CMU.EDU ("Jeremy G. Mereness") writes: > >[good things about CMS] > >Ya' know, if more tales like these were circulated more widely, more companies >may come to realize just how important little things like this are. That's why >it is important to flame about companies that leave people in the dark and to >praise those who take care of their customers. That way, more consumer dollars >can be directed toward companies who are the most considerate. A little >evolution (survival of the friendliest?) and the world may just improve a >bit..... > > >Capt. Albatross This is also true of retail outlets. I have been known to walk into a computer store with well over $100 *cash* to buy a paripheral, no need for sales talk, about 10 minutes tops to do the whole thing -- only to have the folks in their stuffed shirts totally ignore me, long hair, jeans and all. When they *finally* get to me, I tell them what I was going to buy, show them the cash. When he starts to get it, I tell him not to bother, I didn't like his attitude, and I'm going somewhere else. Now, before I get yelled at by people telling me that I should expect that kind of service, since most long-haired-hippy-freaks *don't* buy things, I tell you that I bought well over $100 from these folks, and they *should* have known me. The worst time was when I wanted to talk to the manager about this surly employee -- only to find out the surly employee *was* the manager. I haven't been back there. Sean Kamath -- UUCP: {decvax allegra ucbcad ucbvax hplabs ihnp4}!tektronix!reed!kamath CSNET: reed!kamath@Tektronix.CSNET || BITNET: reed!kamath@PSUVAX1.BITNET ARPA: reed!kamath@PSUVAX1.CS.PSU.EDU US Snail: 3934 SE Boise, Portland, OR 97202-3126 (I hate 4 line .sigs!)