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Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!rutgers!ucla-cs!claus@CS.UCLA.EDU
From: claus@CS.UCLA.EDU
Newsgroups: comp.sys.ibm.pc,misc.legal
Subject: Dealer won't honor warranty!
Keywords: Can he do this???
Message-ID: <13718@shemp.CS.UCLA.EDU>
Date: 21 Jun 88 01:53:30 GMT
Sender: news@CS.UCLA.EDU
Reply-To: claus@CS.UCLA.EDU ()
Followup-To: comp.sys.ibm.pc
Organization: UCLA Computer Science Department
Lines: 26


I purchased an AT clone with a Seagate 4051 about 18 months ago. The system
came with a 2 year warranty. It looks like my hard disk may be trashed in
some way, my dealer has told me that he would not replace the hard disk if
it were found faulty (by him). I asked him for his reasons and he said:
"It's been so long, and you've been in it and I've been in it..."
He seems to have this attitude that if I do so much as open the box I have
put my warranty in jeopardy. I've done nothing but install cards, set a few
jumpers (necessary), and once I removed the diskette drive with his knowledge
and consent to send it to him for repair.

My question is this:

Can such actions as a user opening the machine to install/remove cards, or
the removal and reinstallation of a floppy disk drive be construed as
"unauthorized service"?  The dealers warrany has a very standard wording and
doesn't mention any of these actions specifically.

I may have to go to the mat over this one and I would appreciate any insight
anyone might be able to provide.

Thanks in advance

Claus Giloi

[[[  Claus Giloi  ]]]