Path: utzoo!attcan!uunet!husc6!bloom-beacon!tut.cis.ohio-state.edu!osu-cis!killer!elg
From: elg@killer.UUCP (Eric Green)
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Message-ID: <4662@killer.UUCP>
Date: 1 Jul 88 06:33:32 GMT
References: <2030082@hpcilzb.HP.COM>
Organization: The Unix(R) Connection, Dallas, Texas
Lines: 28

In message <2030082@hpcilzb.HP.COM>, daves@hpcilzb.HP.COM (Dave Scroggins) says:
>I REALLY think that these grossly incompetent sales "things" 
>seriously hurt the AMIGA sales.
>
>Will CBM be interested in getting the stores that sell their product to
>improve their service and educate their employees?

Saying "improve service and educate employees" is certainly easy
enough, just like saying "nobody should go hungry, we should give
everybody a free lunch". The problem is that it's easy to say --
harder to do. Do you have any suggestions on HOW to "improve service
and educate employees"?

The Apple and IBM dealers generally send their employees to training
workshops. Remember, the dealer (or manager) is generally a
professional sales flak, with little computer experience, and can't be
expected to train his employees himself.  Unfortunately, I don't know
if that option is available to Amiga dealers... 

So "improve service and train employees" turns out to be yet another
easily-said phrase that's not-so-easily implemented... at least, not
unless you're willing to set up a service yourself to train dealers
and their employees?

--
Eric Lee Green    ..!{ames,decwrl,mit-eddie,osu-cis}!killer!elg
          Snail Mail P.O. Box 92191 Lafayette, LA 70509              
"Is a dream a lie if it don't come true, or is it something worse?"