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From: tsouth@pro-pac.CTS.COM (Todd South)
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Message-ID: <3170@crash.cts.com>
Date: 2 Jul 88 13:20:52 GMT
Sender: news@crash.cts.com
Lines: 52


In Article: <4662@killer.UUCP> elg@killer.UUCP (Eric Green) writes:

>> In message <2030082@hpcilzb.HP.COM>, daves@hpcilzb.HP.COM (Dave Scroggins)
>> says:

>> I REALLY think that these grossly incompetent sales "things"
>> seriously hurt the AMIGA sales.

>> Will CBM be interested in getting the stores that sell their product to
>> improve their service and educate their employees?


> Saying "improve service and educate employees" is certainly easy
> enough, just like saying "nobody should go hungry, we should give
> everybody a free lunch".  [etc...]

> The Apple and IBM dealers generally send their employees to training
> workshops. Remember, the dealer (or manager) is generally a
> professional sales flak, with little computer experience, [etc..]

> So "improve service and train employees" turns out to be yet another
> easily-said phrase that's not-so-easily implemented... at least, not
> unless you're willing to set up a service yourself to train dealers
> and their employees?

> Eric Lee Green    ..!{ames,decwrl,mit-eddie,osu-cis}!killer!elg

Sorry, I don't think that free lunches have much to do with it.  Sufficed
to say, you are correct in your account of the training workshops.  But I
find that dealers which are conversant in current technology and general
computing subjects a lot easier to work with than "Mr. Let-Me-Show-You-
This-New-Computerl**d-Clone".

I recently was out pricing Amiga 2000's.   I wonder just how average my
experience was in comparison to most other Amiga shoppers?

At one store, the salesman talked about level-1 tech support (you know,
pull out broke motherboard ---> insert new one); at another the store was
just barely competent to operate some copy program for "cutting down" on
software prices.  Finally, I found one that not only sells for a premium
price, but also WILL be there with a full department of tech support,
whether it be for fixing the machine or helping you learn it.  Can you
guess which one will get my business?

Todd South

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