Path: utzoo!attcan!uunet!husc6!uwvax!oddjob!ncar!ames!pacbell!att!alberta!damask!lowey
From: lowey@damask.UUCP (Kevin Lowey)
Newsgroups: comp.sys.misc
Subject: Re: Byte Magazine flame from FIDOnet
Summary: I also had problems
Message-ID: <1112@damask.UUCP>
Date: 2 Jul 88 19:10:58 GMT
References: <22c1ccc2@ralf>
Organization: University of Saskatchewan
Lines: 56


  I also had problems with the BYTE magazine.  I sent in a subscription and
paid via Mastercard.  I recieved my first two issues, then nothing.  I called
the Canadian service reps and they said they couldn't find me. 

  I then double checked the address they had for me.  It was for Kevin LAWEY
(my last name is LOWEY) and the postal code was wrong.  It ended up that they
were sending the magazine to the University of Saskatchewan in Ontario.  (for
our American friends, Saskatchewan and Ontario are two seperate provinces 
in Canada.

  They sent me the issue I had missed immediately.  However next month
the next issue didn't arrive.  I called back again and got someone with the
IQ of a toad.  I got her to double check my address, and she couldn't find 
it.  She then decided to solve the whole thing by canelling my 
subscription, and starting a new subscription for me.  I said fine, do whatever
you need to.  I then asked if she could send me the issue I missed.

  I swear, I could hear her asking the other members in the office "Does
anyone have a spare issue of the February BYTE?"  She then came on the phone
and said, "Sorry, we don't have any copies here"!!!!
                                                              

  Of course, six weeks later I still didn't get the next month's magazine.
I called again ready to scream and shout and be real obnoxious (I work in the 
User Support section of our department, so I know how to be obnoxious to 
customer support people).  Imagine my surprise when I got someone on the line
who actually knew something.  She double checked everything,  found my original
subscription (which had not had the address changed and had not been cancelled)
changed the address on it, AND arranged to get my missing issues sent to me.
I didn't even have to yell!!

  Now everything is almost perfect.  The only flaw is the address is room 5
instead of room 56 physics building, but that's no problem.

  I guess one good thing happened from all this.  I've started receiving a lot
of junk mail to Kevin LAWEY  (remember the old address)  At least I can tell
who BYTE is selling its mailing list to.



  Oh,  I also get Borland International's Turbo Technix magazine.  It was
going to my old address (which was on the registration so that's logical),
so I sent in a change of address form.  Since then I haven't received the
magazine at either my old OR my new address.  I sent the subscription people
a letter (they don't have a PHONE NUMBER!!)  and I still haven't heard from
them.   AAAAAAAAARRRRRRRRRRRGGGGGGGGGGGHHHHHHHHHH!!!!!!!!!

______________________________________________________________________________
| Kevin Lowey                    |The above is the personal opinion of Kevin |
| University of Saskatchewan     |Lowey.  It does not reflect the position of|
| Computing Services             |the University of Saskatchewan in any way. |
| SaskTel: (306) 966-4826        |                                           |
| Bitnet:LOWEY@SASK. (preferred) |I am in no way affiliated with any of the  |
| UUCP:  ihnp4!damask!lowey.uucp |above mentioned companies other than U of S|
|________________________________|___________________________________________|