Path: utzoo!utgpu!water!watmath!clyde!att!pacbell!ames!killer!lietb From: lietb@killer.DALLAS.TX.US (Tjeng-Bo Lie) Newsgroups: comp.sys.mac Subject: CC of complain letter to Ashton-Tate Keywords: Complain, Ashton-Tate, FullWrite, FWP Message-ID: <4878@killer.DALLAS.TX.US> Date: 22 Jul 88 00:10:04 GMT Organization: The Unix(R) Connection, Dallas, Texas Lines: 60 Below is a copy of the letter I sent to Ashton-Tate's Customer "Service" Dept. regarding my complain. --------------------------------------------------------- July 20, 1988 Ashton-Tate Customer "Service" Dept. 20101 Hamilton Avenue Torrance, California 90502-1319 Dear Sir/Madam: I am writing this letter to complain against your treatment of my prepaid order for FullWrite Professional through the Ann Arbor Softworks coupon. In my eight year stay in the United States, I've never been treated worse than this before. I had taken Ann Arbor Softworks' prepaid offer and paid my $99.- on December of 1986, and had received the Pre-Release version of FWP from Ann Arbor Softworks on December of 1987. I had also received a letter from Ashton-Tate dated June 1, 1988 telling me that FWP had shipped April 29, and a Customer "Service" number at 213/329-9989. Following the instruction on that letter, I called that number June 16, 1988 when my copy of FWP had not arrived yet. And I spoke to Marva Patterson, and she looked up my name in the Data Base and assured me that I was indeed a registered user (#9903034)for the Pre-Release version of FWP. Later on July 6, 1988, I called again and spoke to Janet Robinson. She told me that there's no order of FWP for me and that she'll place one for me. OK, fine. Today, I called again inquiring about my order, and spoke to Sherrie Haynes(?) who said that it was back-ordered and that I would probably receive my copy when they resumed shipping July 30, 1988. This got me annoyed so I asked her to cancel my order so that I could go out and buy a copy from the shelf of a local store. That's when thing really got exciting: She told me that she would cancel my order, but Ashton-Tate would NOT refund my $99.- since I elected to cancel. Now, WHAT KIND OF A POLICY IS THAT??? Naturally I cancelled my cancellation of the order. Sincerely, "And they wondered why people pirate Software" Tjeng-Bo Lie CC: BBB of Torrance, CA. USENET, MacWorld, MacUser, MacWeek, MACazine ---------------------------------------------------------------------------- There... I feel better already! -- ******************************************************************************* * Compu$erve: 76344,3361 * UUCP: killer!lietb * * Delphi: TBLie * USnail: P.O. Box 740483, Dallas, Tx 75374 * *******************************************************************************