Path: utzoo!utgpu!water!watmath!clyde!bellcore!rutgers!ucsd!nosc!helios.ee.lbl.gov!lll-tis!ames!elroy!mahendo!wlbr!scgvaxd!ashtate!dbase!awd
From: awd@dbase.UUCP (Alastair Dallas)
Newsgroups: comp.sys.mac
Subject: Re: CC of complain letter to Ashton-Tate
Summary: My apologies
Keywords: Complain, Ashton-Tate, FullWrite, FWP
Message-ID: <423@dbase.UUCP>
Date: 22 Jul 88 16:57:33 GMT
References: <4878@killer.DALLAS.TX.US>
Organization: Ashton Tate Development Center Glendale Cal.
Lines: 22


I'm very sorry for the way you have been treated by Ashton-Tate so far.
Is this our policy?  Of course not.  We don't deliberately mistreat people
who want to buy our software.  Ashton-Tate's only defense is that it is
a large company and it is growing larger.  Growth, such as the acquisition
of Ann Arbor, brings with it confusion and coordination problems such as
you have experienced.  Not an excuse; just an explanation.

I'm sure your letter will bring a quick, positive response.  Not everyone
who answers the phone has the same customer-satisfaction attitude as the
management who will see your letter.  If you are not satisfied by the
response you get, please email me and I promise I'll get to the bottom
of the situation.  I'm just a programmer in a remote development center,
but I have a corporate phone book and direct-dial capability and a burning
desire to do what I can to reverse Ashton-Tate's "big-and-therefore-
insensitive" reputation.

By the way, anyone else out there with a gripe about Ashton-Tate would be
well advised to send a letter, as well.  Address it to Luther Nussbaum,
our president--he really cares about things like this.

/alastair/