Checksum: 48045
Path: utzoo!utgpu!lharris
From: lharris@gpu.utcs.toronto.edu (Leonard Harris)
Date: Thu, 4-Aug-88 19:28:28 EDT
Message-ID: <1988Aug4.192828.16157@gpu.utcs.toronto.edu>
Organization: University of Toronto Computing Services
Newsgroups: comp.sys.atari.st
Subject: Re: be wary of these people
References: <3708@hcr.UUCP>
Reply-To: lharris@gpu.utcs.UUCP (Leonard Harris)

In response to the article about MicroD - I have dealt with them in the
past and found them to be extremely reasonable.  I have also dealt with
Idiots at the U of T computor store and found them to be very unhelpful.
They would pass the buck to any distributor they could and not support
any products very well.
I can understand the response of MicroD.  They are just a distributor
and U of T isn't a customer of theirs.  Why should they support UofT's
customers then?.  Rudeness is one thing, but if you had people calling
up to get support for a product you didn't sell - wouldn't you get pissed
off.
Retailers are there to support products - thats why they make a 35-50% 
markup on products.  Distributors make on average 10-20% because they
are there to deal with retailers - not the public.
/leonard