Path: utzoo!utgpu!water!watmath!clyde!bellcore!rutgers!ucsd!ucbvax!decwrl!sun!pitstop!sundc!seismo!uunet!portal!cup.portal.com!Fabian
From: Fabian@cup.portal.com
Newsgroups: comp.sys.mac
Subject: Re: Supermac Dataframe XP60 hard drive
Message-ID: <7812@cup.portal.com>
Date: 2 Aug 88 00:44:50 GMT
References: <638@tasis.utas.oz> <7572@cup.portal.com> <642@tasis.utas.oz>
Organization: The Portal System (TM)
Lines: 37
XPortal-User-Id: 1.1001.2649

Ben,

To my knowledge, SuperMac has never used any Rodime mechanism in any DataFrame
or XP hard disk.  The earlier models, the DataFrame 20s and the XP20s, were a
mixture of Lapines, Seagates, and MiniScribes; whereas the XP40s were almost
exclusively NEC mechanism.

The XP60 uses a RLL certified, Microscience mechanism with an OMTI 3127
controller.

With regards to reliability problems that happened in the past, it's been since
last August, when the XP30/60 were introduced, and there were problems with the
initial controller board...that have since been diagnosed and fixed.  SuperMac
has never had any problems with the actual drive mechanism.

With regards, to some dealers no longer carrying our products.  That's true.
During that period of time, when SuperMac put a manufacturer's hold on all of
its mass storage product, SuperMac did not ship any product for approximately
three months.  This caused alot of headaches for dealers, end users and for
SuperMac...no product to ship, no product to sell, and "where's my order!"

But at the end of this period, SuperMac did fix the problem and started to ship
product.  Those dealers that, because of a personal decision, choose not to
carry our products will miss out.  SuperMac has since instituted a SuperMac
Authorized Dealer program and those that stuck it out..."through thick and
thin"...will benefit.

But then that's the real world and we all have to life with our decisions.

From a personal perspective, I've had a XP60 since 09/30/87 and have never
had a problem.

Fabian Ramirez
SuperMac Technology

fabian@cup.portal.com
sun!cup.portal.com!fabian