Path: utzoo!utgpu!attcan!uunet!lll-winken!lll-tis!helios.ee.lbl.gov!pasteur!ucbvax!hplabs!hpda!hpdslab!hpiacla!steve
From: steve@hpiacla.HP.COM (Steve Witten)
Newsgroups: comp.sys.mac.hypercard
Subject: New HC upgrade policy?
Message-ID: <950012@hpiacla.HP.COM>
Date: 5 Aug 88 02:43:37 GMT
Organization: Hewlett Packard
Lines: 22

I went to my dealer yesterday to get a copy of HC 1.2.1.  After calling ahead
to verify they had it, I drove down there to get it.  After explaining what I
wanted to the salesman that accosted me, I was told that I had to BUY IT.
Since I had gotten both 1.1 and 1.2 from them free of charge, I called Apple
Customer Relations about this.  After long time on hold (they were checking on
it), I was told that Apple dealers are independent entities and that they had
no control over their actions but that I should have received the upgrade for
free -- all in all, a pretty wishy-washy explanation.  They said that their
dealers were FREE TO CHARGE IF THEY WANTED(!!!!) because they ran their own
businesses.

Was the salesman brain-dead?  Has Apple changed its policy on System software
upgrades?  Should I write a nasty-gram to the owner of the dealership and never
again take my business there?

Inquring minds want to know...

===============================================================================
Steve Witten                    steve%hpiacla@hplabs.HP.COM
Industrial Applications Center  {ucbvax, hplabs}!hpda!hpdsla!hpiacla!steve
Hewlett-Packard Co.             steve@hpiacla

"...I'm no fool! Nosirree!..." -- J. Cricket