Path: utzoo!attcan!uunet!husc6!uwvax!rutgers!apple!dan
From: dan@Apple.COM (Dan Allen)
Newsgroups: comp.sys.mac.hypercard
Subject: Re: New HC upgrade policy?
Message-ID: <15246@apple.Apple.COM>
Date: 7 Aug 88 03:53:16 GMT
References: <950012@hpiacla.HP.COM>
Reply-To: dan@apple.apple.com.UUCP (Dan Allen)
Organization: Apple Computer Inc, Cupertino, CA
Lines: 34

In article <950012@hpiacla.HP.COM> steve@hpiacla.HP.COM (Steve Witten) writes:
>I went to my dealer yesterday to get a copy of HC 1.2.1.  After calling ahead
>to verify they had it, I drove down there to get it.  After explaining what I
>wanted to the salesman that accosted me, I was told that I had to BUY IT.
>Since I had gotten both 1.1 and 1.2 from them free of charge, I called Apple
>Customer Relations about this.  After long time on hold (they were checking on
>it), I was told that Apple dealers are independent entities and that they had
>no control over their actions but that I should have received the upgrade for
>free -- all in all, a pretty wishy-washy explanation.  They said that their
>dealers were FREE TO CHARGE IF THEY WANTED(!!!!) because they ran their own
>businesses.
>
>Was the salesman brain-dead?  Has Apple changed its policy on System software
>upgrades?  Should I write a nasty-gram to the owner of the dealership and never
>again take my business there?
>
>Inquring minds want to know...
>
>===============================================================================
>Steve Witten                    steve%hpiacla@hplabs.HP.COM
>Industrial Applications Center  {ucbvax, hplabs}!hpda!hpdsla!hpiacla!steve
>Hewlett-Packard Co.             steve@hpiacla

There is no excuse for what this dealer did to you.  Please send me the
name of the dealer and I will make sure that action is taken.  In fact,
I'd like to see such dealers be removed from Apple's dealer list.  You
are entirely right about getting a free upgrade.  Send me more
particulars about yourself as well and I will make sure you get a free
upgrade.

Dan Allen
HyperCard Team
Software Explorer
Apple Computer